Bunn

Functional Area: Field service operations flows between ServiceMax and SAP, including cases, work orders, inventory, parts orders, RMA, and customer invoicing

Endpoints Salesforce, ServiceMax, SAP

Need to manage full scope of field operations in ServiceMax with data originating in SAP

Full suite of operational integrations between ServiceMax and SAP supporting field service operations.

Outcome

ServiceMax successfully integrated into SAP in a way that supported hundreds of field service professionals across the US