Our Connections With Servicemax

Kitepipe utilized Dell-Boomi to deliver product, order, inventory, and shipment integrations between Oracle or SAP ERP and the ServiceMax field and warranty system. The project included analysis, design, implementation, test, and deploy. Transactions include:

  • Parts orders to ERP
  • RMA requests to ERP
  • RMA shipments and receipts from ERP
  • New service orders from ERP
  • Customer service invoices to ERP
  • Field inventory synchronization to ERP
  • Transactions to manage third party service teams from ServiceMax